DAILY NEWS Feb 21, 2013 7:08 AM - 0 comments

Network Experience App Lets Customers Report on Wireless Performance at Telus

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Telecom provider Telus has launched a new mobile app it says can be used to provide real time feedback about its network and wireless services performance.

The company has launched the Telus Network Experience (TNE) application, describing the free app as a two way communications platform that its customers can use to provide feedback and submitted reports about performance that will be used to make network enhancements and to influence its future network build.

Resolutions and updates regarding network improvements will be communicated to app users through a News section. The app is available for Android, iPhone or BlackBerry 5.0 smartphones; BlackBerry 10 and Windows users will be able to access the app in the coming months.

 Users have the ability to report issues on Telus' 4G wireless network, which includes 4G HSPA+, 4G DC-HSPA+ and 4G LTE.

The TNE app allows customers to report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds. Additionally, customers can take part in Surveys and access Tips in order to maximize their network experience, the company describes.

 "We are thrilled to be the first Canadian carrier to launch a dedicated app seeking direct customer feedback for network improvements," said Brent Johnston, TELUS vice-president of mobility solutions. "Putting customers first is at the forefront of everything we do at TELUS and the TNE app is just another example of how we are listening to our customers to improve their overall experience."

The telecom provider has made several recent changes to its wireless services and mobility contracts, such as introducing a Device Balance instead of a contract termination fee.

Telus provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video. The company reports $10.9 billion of annual revenue and more than 13.1 million customer connections, including 7.7 million wireless subscribers, 3.4 million wireline network access lines, 1.4 million Internet subscribers and 678,000 TELUS TV customers.

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