MTS receivesFCR Improvement Award from SQM, 11 MECCA People Awards, and twoMECCA Organizational Awards
Stock Symbol: MBT
WINNIPEG, Nov. 19, 2012 /CNW/ - MTS, Manitoba's leading full-service
communications provider, is collecting kudos for its customer service.
SQM Group, a leading North American call centre industry research firm,
recognized MTS for First Call Resolution (FCR) Improvement on November
16 at an awards gala in Las Vegas, Nevada. This honour is awarded to
call centres that have a five per cent or greater annual improvement in
their 2012 FCR scores. SQM Group benchmarks over 450 leading
international call centres annually.
"We are proud to receive this recognition for our focus on providing
customers with a superior customer experience," said Kelvin Shepherd,
President MTS. "Since launching our First Contact Resolution
initiative, we have made considerable and measurable improvements to
our customer experience. The number of customers receiving resolution
on their first contact with MTS exceeds the telecommunication industry
average, and we are working hard to make it even better. "
MTS employees were also honoured at the Manitoba Customer Contact
Association (MCCA) annual awards gala in Winnipeg on November 15. MTS's
Customer Care team won two Manitoba Excellence in Customer Contact
Achievement Organizational Awards for Training & Development and
Performance Management along with 11 People Awards given to individual
customer service representatives and managers who demonstrate customer
MCCA is an industry association made up of business leaders in the
contact centre industry whose members are devoted to the development
and sustainability of a growing, healthy and dynamic workforce.
"We have an incredible group of people serving our customers day in and
day out and these awards are a testament to their passion, dedication
and knowledge," added Mr. Shepherd. "I'd like to congratulate all of
our Customer Care employees on these significant accomplishments."
MTS is the leading full-service communications provider for residential
and business customers in Manitoba. The company's suite of products and
services include the latest in wireless technology, high-speed
Internet, an award-winning IPTV service, voice services, home security,
and an extensive range of business solutions. A technology leader, MTS
operates advanced wireless networks delivering the best coverage for
Manitobans with its 4G, CDMA and Wi-Fi wireless networks and is
investing to build out its extensive fibre-to-the-home network in over
20 Manitoba communities. MTS's momentum is fuelled by the knowledge,
skills and spirit of its 3,000 Manitoba-based employees. With over 100
years of operations, MTS is rooted firmly in the community and is a
proud sponsor of the MTS Centre, home to the NHL's Winnipeg Jets. MTS
is wholly owned by Manitoba Telecom Services Inc. which is listed on
the TSX (trading symbol: MBT). For information on MTS's products and
services, please visit www.mts.ca.
Forward-looking Statements Disclaimer
This news release includes forward-looking statements and information
(collectively, the "statements") about the Company's corporate
direction, business opportunities, operations, financial objectives and
future financial results and performance that are subject to risks,
uncertainties and assumptions. As a consequence, actual results in the
future may differ materially from any conclusion, forecast or
projection in such forward-looking statements. Therefore,
forward-looking statements should be considered carefully and undue
reliance should not be placed on them. Examples of statements that
constitute forward-looking information may be identified by words such
as "believe", "expect", "project", "should", "anticipate", "could",
"target", "forecast", "intend", "plan", "outlook", "see", "set",
"pending", and other similar terms.
Factors that could cause anticipated opportunities and actual results to
differ materially include, but are not limited to, matters identified
in the "Material assumptions" section below, the "Risks and
uncertainties" section, elsewhere in the Company's 2011 Annual MD&A and
2011 Annual Information Form, all of which are available on SEDAR at www.sedar.com.
Please note that forward-looking statements reflect Management's
expectations as at the date hereof. The Company disclaims any intention
or obligation to update or revise any forward-looking statements,
whether as a result of new information, future events or otherwise,
except as required by law.
SOURCE: MTS Allstream